Careers

Do you want to be part of a team that is dedicated to the idea that real life should be fun? At Escape New Haven, we are a group of passionate designers, makers, and gamers who have been producing and running cutting-edge escape games for the past five years. We regularly hire for part-time and full-time positions, and we even have a separate pitch-your-own internship program.

Come join us!

Step 1: Complete an application

Game Operator (part-time)

Summary

Title: Game Operator
Position Type: part-time
Compensation: $15/hour
Location: New Haven, CT

Role Details

At Escape New Haven, we have been innovating in the escape room industry since 2014. You will join a talented staff with a strong sense of camaraderie — many of us meet outside of work to watch movies, play board games, go to renaissance faires, attend each other’s shows, or just go out for drinks.
Game Operators are the face of Escape New Haven. You will be responsible for ensuring all of our guests have an exceptionally enjoyable and memorable experience from the moment they enter our venue until the moment they leave. While your main work will be game operation and customer service, you will also find regular opportunities to share & learn new skills, pick up extra shifts & responsibilities, make improvements to the venue, and contribute to new game designs.

Schedule

  • Tuesdays 8:30 PM – 10 PM
  • Saturdays 9:30 AM – 4:30 PM
  • Sundays 12:30 PM – 6:30 PM

Qualifications

  • Genuine love of helping and serving others
  • Confidence speaking in front of large groups of people
  • Strong written and verbal communication skills
  • High attention to detail
  • Ability to responsibly handle challenging situations and perform multiple tasks at one time
  • Ability to quickly develop proficiency in new tools and technology
  • Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment

Responsibilities

  • Greeting players and briefing teams
  • Providing judicious hints/clues and encouragement based on your observation of players’ in-game progress
  • Facilitating the end-of-game experience (debrief, team photo, etc.)
  • Resetting games with 100% accuracy
  • Making spot repairs/replacements when needed
  • Maintaining a welcoming and clean atmosphere in our common spaces

Hiring Process

1. Send in your application (Step 1) and résumé (Step 2)
2. We’ll reach out within 2-3 weeks if we’d like to invite you to an in-person interview (please wear a mask).
Fill out the application!

Outdoor Game Coordinator (part-time)

Summary

Title: Outdoor Game Coordinator
Position Type: part-time
Compensation: $12/hour
Location: Mystic, CT

Role Details

The Outdoor Game Coordinator will be responsible for facilitating our outdoor walkabout game, The Lost Totem, which takes place on the wooded trails at Fields of Fire Adventure Park in Mystic, CT. Your primary function will be greeting and checking in teams as they arrive, making sure they’re equipped to set off on the trails, and then retrieving their materials at the end of their game. You may do some light game-prop maintenance as needed.

Schedule

  • Saturdays 11:00 AM – 7:00 PM
  • Sundays 11:00 AM – 7:00 PM

Qualifications

  • Genuine love of helping and serving others
  • Confidence speaking with and assisting guests
  • Strong written and verbal communication skills
  • Ability to responsibly and accurately process payment transactions
  • Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment a plus

Responsibilities

  • Greeting players and briefing teams
  • Facilitating the end-of-game experience
  • Accurately processing payments
  • Making spot repairs/replacements as needed
  • Maintaining a welcoming and clean atmosphere

Hiring Process

1. Send in your application (Step 1) and résumé (Step 2)
2. We’ll reach out within 2-3 weeks if we’d like to invite you to an in-person interview (please wear a mask).
Fill out the application!

Part 2: Send us your résumé

Please upload your résumé using the tool below (.pdf, .doc, or .docx), including your last name in the filename. If you would like to send additional portfolio items or materials, or have a problem with the uploader, you can e-mail us at careers [at] escapenewhaven [dot] com. We look forward to reading your application.



    P.S. Know someone who might be a good fit for one of our positions? Let them know!

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