As a Greeter/Resetter, you will be responsible for supporting the smooth operation of our guests’ games by greeting and onboarding teams and ensuring each game room is reset, clean, and ready for incoming teams. You will also be part of the operational team for our traveling game, Wreck Havoc. You will also have opportunities to operate our escape games, share and learn new skills, and contribute to our games’ puzzles and props.

At Escape New Haven, we have been innovating in the escape room industry since 2014. You will join a talented staff with a strong sense of camaraderie — many of us meet outside of work to watch movies, play board games, attend community events, support each other’s shows, or just go out for drinks. Our team is made up of engineers, artists, gamers, professional DnD DMs, performers, theatre techies, electricians, and even a couple humans.

Tuesdays 8:30 PM-9:30 PM

Saturdays 8:30 PM-12:00 AM

Additional hours as needed for shift pickups and special events

• Genuine love of helping and serving others

• Confidence speaking in front of large groups of people

• Strong written and verbal communication skills

• High attention to detail

• Ability to responsibly handle challenging situations and perform multiple tasks at one time

• Ability to quickly develop proficiency in new tools and technology

• Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment

• Greeting players and briefing teams

• Facilitating the end-of-game experience (debrief, team photo, etc.)

• Resetting games with 100% accuracy

• Making spot repairs/replacements when needed

• Maintaining a welcoming and clean atmosphere in our common spaces

• Operating our traveling team-building game, Wreck Havoc

Step 1: Submit an application by clicking the button below

Step 2: Submit your résumé via the uploader on this page, or email it directly to careers [at] escapenewhaven [dot] com.

That’s it! We’re looking forward to reviewing your application.