At Escape New Haven, we have been innovating in the escape room industry since 2014. You will join a talented staff with a strong sense of camaraderie — many of us meet outside of work to watch movies, play board games, go to renaissance faires, attend each other’s shows, or just go out for drinks.

Game Operators are the face of Escape New Haven. You will be responsible for ensuring all of our guests have an exceptionally enjoyable and memorable experience from the moment they enter our venue until the moment they leave. While your main work will be game operation and customer service, you will also find regular opportunities to share & learn new skills, pick up extra shifts & responsibilities, make improvements to the venue, and contribute to new game designs.

In the Quartermaster role, you will be responsible for our venue’s inventory and bookkeeping. You’ll keep track of our supplies levels and replenish game props and venue necessities when appropriate, as well as ensure transactions are input correctly in our bookkeeping system. You may also facilitate the sale and bookings of our traveling games. The ideal Quartermaster is extremely detail-oriented and highly organized. Quickbooks Online experience is a big plus, but not mandatory. 

• Tuesdays 8:30 PM – 10 PM

• Saturdays 10:45 AM – 6:00 PM

• Sundays 12:00 PM – 5:30 PM

• Additional hours available as needed

• Impeccable attention to detail

• Excellent organizational skills

• Confidence speaking in front of large groups of people

• Strong written and verbal communication skills

• Ability to responsibly handle challenging situations and perform multiple tasks at one time

• Ability to quickly develop proficiency in new tools and technology

• Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment

• Quickbooks Online experience a big plus, but not mandatory

• Greeting players and briefing teams

• Providing judicious hints/clues and encouragement based on your observation of players’ in-game progress

• Facilitating the end-of-game experience (debrief, team photo, etc.)

• Resetting games with 100% accuracy

• Making spot repairs/replacements when needed

• Maintaining a welcoming and clean atmosphere in our common spaces

• Monitoring, recording, and replenishing inventory

• Utilizing bookkeeping software to keep timely, accurate records of business transactions

• Facilitating sales and bookings for our traveling games

1. Send in your application (Step 1) and résumé (Step 2)

2. We’ll reach out within 2-3 weeks if we’d like to invite you to an in-person interview (please wear a mask).