We are not currently hiring for this position, but if you would like to submit an application, we will keep it on file for consideration when a position becomes available.

Game Operators are the face of Escape New Haven. You will be responsible for ensuring all of our guests have an exceptionally enjoyable and memorable experience, from the moment they enter our venue until the moment they leave. In this role, you will also curate and create content on our Facebook and Instagram pages.

At Escape New Haven, we have been innovating in the escape room industry since 2014. You will join a talented staff with a strong sense of camaraderie — many of us meet outside of work to play board games, go to Renaissance Faires, attend each other’s shows, or just go out for drinks. While your main work will be game operation and customer service, you will also find regular opportunities to share & learn new skills, pick up extra shifts & responsibilities, make improvements to the venue, and contribute to new game designs.

We are not currently hiring for this position, but if you would like to submit an application, we will keep it on file for consideration when a position becomes available. Our hours of operation are weekday evenings, and all day on weekends.

• Genuine love of helping and serving others

• Confidence speaking in front of large groups of people

• Strong written and verbal communication skills

• High attention to detail

• Ability to responsibly handle challenging situations and perform multiple tasks at one time

• Ability to quickly develop proficiency in new tools and technology

• Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment

• Greeting players and briefing teams

• Providing judicious hints/clues and encouragement based on your observation of players’ in-game progress

• Facilitating the end-of-game experience (debrief, team photo, etc.)

• Resetting games with 100% accuracy

• Making spot repairs/replacements when needed

• Maintaining a welcoming and clean atmosphere in our common spaces

• Curating and generating content for our social media pages

We are not currently hiring for this position, but if you would like to submit an application, we will keep it on file for consideration when a position becomes available.