Careers

Do you want to be part of a team that is dedicated to the idea that real life should be fun? At Escape New Haven, we are a group of passionate designers, makers, and gamers who have been producing and running cutting-edge escape games for the past five years. We regularly hire for part-time and full-time positions, and we even have a separate pitch-your-own internship program.

Come join us!

Step 1: Complete an application

Game Operator and Quartermaster (part-time)

Title: Game Operator and Quartermaster
Position Type: part-time
Compensation: $15-$20/hour
Location: New Haven, CT
At Escape New Haven, we have been innovating in the escape room industry since 2014. You will join a talented staff with a strong sense of camaraderie — many of us meet outside of work to watch movies, play board games, go to renaissance faires, attend each other’s shows, or just go out for drinks.
Game Operators are the face of Escape New Haven. You will be responsible for ensuring all of our guests have an exceptionally enjoyable and memorable experience from the moment they enter our venue until the moment they leave. While your main work will be game operation and customer service, you will also find regular opportunities to share & learn new skills, pick up extra shifts & responsibilities, make improvements to the venue, and contribute to new game designs.
In the Quartermaster role, you will be responsible for our venue’s inventory and bookkeeping. You’ll keep track of our supplies levels and replenish game props and venue necessities when appropriate, as well as ensure transactions are input correctly in our bookkeeping system. You may also facilitate the sale and bookings of our traveling games. The ideal Quartermaster is extremely detail-oriented and highly organized. Quickbooks Online experience is a big plus, but not mandatory. 
  • Tuesdays 8:30 PM – 10 PM
  • Saturdays 10:45 AM – 6:00 PM
  • Sundays 12:00 PM – 5:30 PM
  • Additional hours available as needed
  • Impeccable attention to detail
  • Excellent organizational skills
  • Confidence speaking in front of large groups of people
  • Strong written and verbal communication skills
  • Ability to responsibly handle challenging situations and perform multiple tasks at one time
  • Ability to quickly develop proficiency in new tools and technology
  • Familiarity with and interest in escape rooms, games/puzzles, and/or immersive entertainment
  • Quickbooks Online experience a big plus, but not mandatory
  • Greeting players and briefing teams
  • Providing judicious hints/clues and encouragement based on your observation of players’ in-game progress
  • Facilitating the end-of-game experience (debrief, team photo, etc.)
  • Resetting games with 100% accuracy
  • Making spot repairs/replacements when needed
  • Maintaining a welcoming and clean atmosphere in our common spaces
  • Monitoring, recording, and replenishing inventory
  • Utilizing bookkeeping software to keep timely, accurate records of business transactions
  • Facilitating sales and bookings for our traveling games
1. Send in your application (Step 1) and résumé (Step 2)
2. We’ll reach out within 2-3 weeks if we’d like to invite you to an in-person interview (please wear a mask).

Part 2: Send us your résumé

Please upload your résumé using the tool below (.pdf, .doc, or .docx), including your last name in the filename. If you would like to send additional portfolio items or materials, or have a problem with the uploader, you can e-mail us at careers [at] escapenewhaven [dot] com. We look forward to reading your application.



    P.S. Know someone who might be a good fit for one of our positions? Let them know!