F A Q
What's it like?
You’re locked in an abandoned log cabin along with a small team of friends, family, or coworkers. The countdown shows 60 minutes remaining. You look around the room: a fireplace; a village map; an antique grandfather clock. What does it all mean? You can only hope that by working together, solving puzzle after puzzle, your team will find a way out soon. The clock is ticking…
Who can play?
For safety and due to the abstract reasoning required, we cannot accept any guests under 10 years old. Players aged 10-14 must be accompanied by a responsible adult; and all minors (ages 10-17) must bring a waiver signed by a parent or guardian.
Our basement-level venue is accessible by stairs only — there is no elevator access. Some puzzles require dexterity or sensory acuity to solve and may not be suitable for persons with limited mobility or sensory perception. For details or special circumstances, please contact us — we will always do our best to accommodate.
How much are tickets?
Ticket prices have changed recently due to our COVID-19 response, a new schedule, and our decision to make all games private. Games in our remote “Play at Home” format are a flat fee of $89 per game; most of the games played in our standard (and recommended!) in-person format are $79 for the first two players and $29 per additional player; and tickets to latest & greatest game, “Before Moonrise,” come with an additional $5 cost to the base and per-player prices. We are operating at 50% capacity right now and spots can go fast, so if you and your friends / date / family / coworkers have a particular day in mind, we suggest that you grab some tickets as soon as possible. Gift vouchers are also available here.
Are there different games to choose from?
You can explore an ancient Crypt (up to 4 players), solve the mystery of The Gallery (up to 6), press your luck in The Game Show (up to 8), or hide from a werewolf in Before Moonrise (up to 7). For more on each game, check out our Games page.
Is it scary? What about safety?
Safety is our priority:
Our games may have some thrilling moments, but they are not inherently scary. They are also 100% safe: you will not actually be locked in, so you can leave any time you’d like, even if you’re just feeling uncomfortable or need to use the restroom. Our entire staff is CPR/AED and First Aid certified, and we do our best to put new players ease. Our best-lit and “friendliest” game for beginners is The Gallery. For a list of all the things we’re doing to keep our venue safe & COVID-19 free, check out our Safety page.
Can my team size exceed the listed capacity?
We are often able to add a “+1” while still complying with fire/safety standards. Please contact us to inquire. However, keep in mind that our listed maximums are chosen very carefully, based on the number of puzzles and the amount of physical space available. With a “+1,” you may not achieve Maximum Fun™. To preserve the quality of everyone’s experience, we will never allow more than a single “+1” per game.
Do you sell gift cards?
We sell “generic” gift vouchers (good for any game) in quantities of 1, 2, 4, 6, and 8; or, if you already know which game you’d like to give as a gift, you can buy a “specific” gift voucher for any number of tickets up to that game’s maximum. All gift vouchers can be bought right here. They come with a voucher code, a redemption link, and customizable graphics & text, and can be printed or sent as an e-card.
What about parties? Team-building?
Yes, if your group is small!
Unfortunately, due to state regulations and to help stop the spread of COVID-19, our venue is currently at 50% capacity; additionally, we have scheduled each of our games to start at different times in order to keep teams socially distanced from strangers. On the flip side, we’ve also opened up our daytime bookings to individual games — meaning that you can basically come visit us any time! (Except Mondays. We take those off.) So if your team is small (8 or fewer) and already spending a lot of time together, please head on over to our Tickets page and see what’s available!
Can I change or cancel my booking?
As with a show or concert, our games start at specific times and capacity is limited. However, we understand that schedule changes do happen. Refund/credit will depend on how far in advance you let us know that your plans have changed. Let us know by contacting us, either by phone or by e-mail. Here’s our policy for all ticket changes/cancellations:
- >48 hours’ notice: Full booking credit toward a future game, or a full refund minus a 5% credit card processing fee
- 24-48 hours’ notice: Full booking credit toward a future game (no refund available)
- <24 hours’ notice: No refund or rebooking available
- To encourage players to help us keep our venue virus-free, we are currently waiving the notice requirements and credit card processing fees on all changes/cancellations related to known or suspected cases of COVID-19.
Where is your venue?
We’re at 103 Whitney Avenue, in New Haven, walking distance from some of the city’s favorite restaurants and easy to access from Interstate 91. Check out our Location Page for directions and parking info.
Why should I choose Escape New Haven?
Well… we’re the best*! But don’t take our word for it.
ENH by the numbers:
- 60,000 satisfied escape artists…
- 6,500 Facebook fans…
- 700+ 5-star reviews on Google, Yelp, Facebook, and TripAdvisor…
- Six marriage proposals hosted (they all said, “Yes!”)…
…and counting! We also have an amazingly talented and experienced team, some of whom have been with us for longer than most escape rooms have existed. Plus, as far as we’re aware, our safety measures & training are second to none in the escape room industry.
*Check out our video so we can tell you why!